Frequently Asked Questions
Everything you need to know about shopping with Goodhood.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
You can return any unused and unworn items in their original packaging within 28 days of purchase. Please note that certain lifestyle products and undergarments are non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
Are the products on your site authentic?
Yes, we pride ourselves on being an authorized stockist for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Do I have to pay international customs and duties?
For orders outside of the UK, your shipment may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are calculated by your local customs office.